Effective Date 01/01/2020
Collection and Use of Personal Information
We may collect the following categories of personal information from you:
- Contact information, including name, email address, street or mailing address and telephone or mobile phone number
- Billing information, including billing address, order details and other commercial information
- Demographic information, including age, date of birth, gender, interests, country and zip code
- Unique identifiers, including user name and password
- Preference and other information, including product wish lists, order history and marketing & music preferences
- Geolocation information, including your actual or approximate location (for example, from the IP address of your device or computer)
- Photos and videos that you submit on our Sites
- Internet and other electronic network activity
We or one of our trusted partners may use this information for the following business purposes:
- Send you requested updates and newsletters about an artist, type of music or related special offers
- Send you requested product or service information
- Send a one-time email or e-card to your friends upon your request when you provide their email address
- Fulfill your order
- Send you an order confirmation
- Respond to customer service requests, questions and concerns
- Administer your account, including managing your preference center
- Process information submitted with a job application
- Send you marketing communications
- Administer promotions and sweepstakes you enter and notify you of the results
- Improve our marketing efforts
- Maintain and improve our Sites, content, products and services
- Conduct research and analysis
- Display or promote content based upon your location and/or interests
- Provide location services such as “tagging” and “check-in”
- Maintain the security and effective functioning of our Sites and your accounts
- Address our compliance and legal obligations and exercise our legal rights
When you provide us with personal information about your contacts we will only use this information for the specific purpose for which it is provided.
If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please click here.
Other Sources of Information
We may receive information about you from other sources and may combine this data with information we already have about you, including:
- Artists: such as marketing data from a new or partnering artist that is integrated with information we already have about you to create a more tailored fan experience;
- Business Partners: such as contest providers and other promotional partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers and others who enable sign-on functionality and social network integration;
- Publicly-available databases;
- Other Applications: such as music/video streaming sites and social media platforms; and
- Digital Service Providers: if you choose to use features on our Sites (such as pre-save campaigns) that connect to your online profiles or social media accounts, we may collect any information that you permit through your settings on those connected accounts.
This information helps us to update, expand and analyze our records, identify new customers and provide content and services that may be of interest to you.
Monitoring and Fraud Prevention
We will retain your information for as long as your account is active and as needed to provide you services. We will use and retain your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
You may purchase artists’ music or merchandise from some of our Site(s) or our Artists’ Site(s), in which case you will be directed to an externally hosted web page or site to complete your transaction. These sites will be clearly identified and link to their own privacy policies so you know which company is collecting your personal information. You should refer to those policies for any privacy-related concerns regarding your purchase.
We may also share your personal information:
- With Sony Music affiliates and representatives of our current recording artists
- With affiliated Sony Group companies (i.e. any company in which Sony Corporation of America owns, directly or indirectly, 50% or more of its outstanding shares and any company with the name “SONY” as part of its trade name)
- With reputable partners in whose products or services we think you may have an interest, with your prior consent to do so
- With representatives of former recording artists, who will be advised in advance that your consent is required for continued use
- As required by law, such as to comply with a subpoena or similar legal process
- When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request
- In connection with a corporate change including a merger, acquisition or sale of assets
- To any other party with your prior consent to do so
Email and Newsletter Preferences
You may choose to stop receiving newsletters, updates or marketing emails by following the unsubscribe instructions included in such emails. Some Sites also allow you to change your email preferences within your online profile or by contacting us here.
If you choose to join a mobile marketing list, please be aware that there are usually costs associated with receiving SMS (text) or MMS (multimedia) messages depending on your wireless carrier and plan. You should check with your mobile carrier to determine what charges apply before signing up to receive our updates via your mobile phone. If you would like to stop receiving messages from us on your mobile phone, please reply to the message with “STOP.” You may also contact your wireless carrier for additional information on receiving or stopping mobile messages.
We may also send you push notifications from time-to-time in order to update you about any events or promotions that we may be running. If you no longer wish to receive these types of communications, you may turn them off at the device or application level, as applicable. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification information.
If you have previously enabled your computer or mobile device to send us location information, you may be able to opt-out from further allowing us to access such information by changing the settings on your computer or mobile device or by uninstalling the application.
We and some of our partners use Flash cookies to store some of your preferences or personal information. For more information on Flash cookies and how to manage privacy and storage settings click here.
In some of our email messages, we use “click-through URLs” or pixel tags to determine whether the email has been opened and to measure the effectiveness of our customer communications. This data may also be used to gauge your interest in particular topics, so we can deliver a more relevant, personal and convenient user-experience.
The security of your personal information is important to us. When you enter sensitive information on our order forms, we encrypt the transmission of that information using industry accepted security practices. If you choose to use another company’s payment option to pay for your order, its privacy statement and security practices will apply to your information. We encourage you to read that privacy statement before providing your information.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and after receipt. However, no method of transmission over the Internet or method of electronic storage is 100% secure and we cannot guarantee its absolute security. If you have any questions about the security of your personal information, you can contact us by clicking here.
Accessing/Updating Your Personal Information
Upon request we will provide you with information about whether we hold any of your personal information.
Our Sites may offer different methods for updating your personal information. To review and update your personal information on artist marketing Sites, please log in to your profile/account on each Site where you have registered. If the Site does not have a profile/account page, you may review and update your personal information by clicking here.
If you wish to cancel your account or request that we no longer use your information to provide you services, contact us by clicking here.
We will respond to your requests within a reasonable timeframe.
Consent to Processing
Our Sites are operated in the United States. If you are located in the European Union, Canada or elsewhere outside of the United States, please be aware that information we collect will be transferred to and processed in the United States. By using our Sites, or providing us with any information, you fully understand and consent to this transfer, processing and storage of your information in the United States, a jurisdiction in which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen.
Children – We do not knowingly collect or attempt to collect any personal information from children under the age of 13. If you feel that we have unknowingly collected information from someone under the age of 13, please contact us immediately and this information will be removed.
For more information on how to protect your children online:
Changes To This Policy
Additional Information for California Residents
In addition to the information provided above regarding the categories, sources, uses, and sharing of personal information we collect, we are providing the following additional information to California residents consistent with applicable law.
We collect the information described above (including identifiers, commercial information, internet or other electronic network activity, and geolocation data) from fans and consumers, artists, business partners, other applications (e.g., social networks), advertising networks and digital service providers. We may use this information for any of the business purposes described above. We may also share this information with the following categories of third parties: Sony Music and affiliated companies, artists, advertising networks, digital service providers and other business partners for such business purposes.
In addition to the sources and categories of third parties mentioned above, we also may share this information with law enforcement and professional service companies for the limited purposes of addressing our compliance and legal obligations and exercising our legal rights.
California Consumer Rights
Do Not Sell My Personal Information
We do not sell your personal information to third parties for money. However, we share personal information with other companies and service providers in compliance with the law in order to deliver more meaningful ads and other communications to consumers, and for other similar reasons provided in this policy.
California residents have the right to opt-out of this information sharing. If you wish to exercise this right, please click here or call the following toll-free number [1-833-380-0676]. To the extent that you elect to designate an authorized agent to make a request on your behalf, they must select “An Authorized Representative” on the form. We will not share the personal information of California minors who are under the age of 16 with third parties for commercial purposes without affirmative consent, which can be provided at the point of data collection.
Exercising other California Consumer Rights
If you are a California resident and wish to exercise any of these rights, please: (a) contact us here with the specific nature of your request, referencing “Your California Privacy Rights”; or call the following toll-free number [1-833-380-0676]. When submitting your request, you must affirm that you are a California resident or an authorized representative for a California resident. Authorized agents must be registered with the California Secretary of State, and the consumer must designate the authorized agent by providing the authorized agent with a valid power of attorney or written permission to act for the consumer. All requests should be properly labelled and contain all the necessary information. You may be asked to provide additional proof of identification so that we can verify your identity and validate the request. Please note that you are limited by law in the number of requests you may submit per year. We will not discriminate against you by offering you different pricing or products, or by providing you with a different level or quality of products, based solely upon you exercising your rights under the CCPA.
California “Shine the Light”
If you are a California resident, California Civil Code Section 1798.83 provides you the right to receive (a) information identifying any third party(ies) to whom we may have disclosed, within the preceding calendar year, your personal information for that third party’s direct marketing purposes; and (b) a description of the categories of personal information disclosed. To obtain such information free of charge, please write to us at the address below, or submit your request here. We will respond to these requests within thirty (30) days. Requests that come to us by other means may result in a delayed response.
ATTN: Sony Music Privacy Office
Sony Music Entertainment 25 Madison Avenue, 22nd Floor
New York, NY 10010
Or you can click here to submit feedback online.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.